Question 1

How do I purchase a gift card?

Accepted Answer

Gift cards can be purchased on our Gift Cards page. Choose your amount, add a personal message, and select delivery method (email or print). Gift cards are delivered instantly via email or can be printed at home.

Question 2

How do I redeem a gift card?

Accepted Answer

To redeem a gift card:

1. Go to the Gift Cards page
2. Click "Redeem Gift Card"
3. Enter your gift card code
4. The balance will be applied to your account

You can use your gift card balance for memberships, class packs, or retail purchases.

Question 3

How do I check my gift card balance?

Accepted Answer

Gift cards become store credit once redeemed. To check your balance:

1. If you haven't redeemed yet: Go to the Gift Cards page, enter your gift card code in the "Redeem a Gift Card" section, and redeem it
2. Once redeemed: Your store credit balance is displayed in the upper right of the Gift Cards page or Membership page

You must be logged in to see your store credit balance. Store credit is automatically applied to your next purchase.

Question 4

Do gift cards expire?

Accepted Answer

No, ALIVE Studios gift cards never expire. Use your balance whenever you're ready.

Question 5

What amounts can I purchase?

Accepted Answer

Choose from preset amounts ($25, $50, $100, $200) or enter a custom amount between $10 and $1,200.

Question 6

How does the recipient receive their gift card?

Accepted Answer

You can send the gift card via email, SMS, or copy a direct link to share however you'd like. The recipient clicks the link to redeem the gift card to their account.

Question 7

What can I use a gift card for?

Accepted Answer

Gift cards can be used for any purchase at ALIVE Studios including trial months, class passes, memberships, and monthly auto-debit plans.

Question 8

Can I use a gift card for part of a purchase?

Accepted Answer

Yes! When you redeem a gift card, the balance is added to your account as store credit. Any remaining balance after a purchase stays in your account for future use.

Question 9

How do I revoke a gift card I sent?

Accepted Answer

If you need to cancel a gift card you've sent, simply redeem it to your own account before the recipient does. You can then use your store credit to purchase a new gift card for someone else.

Question 10

I lost my gift card code. What do I do?

Accepted Answer

Check your email for the original purchase confirmation which contains the gift card code. If you still can't find it, contact our support team for assistance.

Question 11

My gift card code isn't working. What should I do?

Accepted Answer

First, verify the code hasn't already been redeemed by checking your gift card history. If the issue persists, contact our support team with your gift card details.

Question 12

Can I use multiple gift cards?

Accepted Answer

Yes! Redeem as many gift cards as you like. The value is added to your store credit balance.

Question 13

Can I get a refund for a gift card?

Accepted Answer

Gift card purchases are non-refundable, but the balance never expires.

Gift Cards — ALIVE Studios

Gift Cards — ALIVE Studios