Question 1

Does ALIVE Studios offer a free trial class?

Accepted Answer

ALIVE Studios offers a Trial Month — unlimited classes for one full month at an introductory price. Rather than a single free class, the Trial Month lets you fully experience our immersive hot yoga, barre, Pilates, and meditation classes so you can find your favorites and build a routine.

Your Trial Month includes access to every class on our schedule — from gentle Electron to our signature hot yoga classes — across all ALIVE Studios locations. We provide a sanitized mat and fresh towel, so just bring a water bottle and wear moisture-wicking clothes. Visit our Membership page to check current Trial Month pricing for your preferred studio, then book your first class and arrive 15 minutes early.

Question 2

Where is ALIVE Studios in Plano, Texas?

Accepted Answer

ALIVE Studios Plano is located at 4909 W Park Blvd #183, Plano, TX 75093. We're conveniently situated near W Park Blvd and Preston Road, easily accessible from surrounding areas including Frisco, Allen, McKinney, and Richardson.

Our Plano studio was the original ALIVE Studios location, opened in March 2022. We offer hot yoga, barre, Pilates, HIIT, and meditation classes in our immersive, environmentally controlled studios. New members can try a class with our introductory offer. View our full schedule and book your first class at alivestudios.fit/schedule.

Question 3

Where is ALIVE Studios in Southlake, Texas?

Accepted Answer

ALIVE Studios Southlake is located in the Southlake area, serving Southlake, Keller, Grapevine, Colleyville, and surrounding DFW communities. We offer the same immersive hot yoga, barre, Pilates, and meditation experience as all ALIVE Studios locations.

Our Southlake studio features the same patented environmental controls, floor-to-ceiling video, and curated soundscapes that define the ALIVE experience. Classes start every 30 minutes throughout the day. New to ALIVE? Try a class with our introductory offer. Visit alivestudios.fit/locations for exact address and directions.

Question 4

Where is ALIVE Studios in Irving, Texas?

Accepted Answer

ALIVE Studios Irving serves the Irving, Las Colinas, and mid-cities DFW area. We bring the same immersive hot yoga, barre, Pilates, HIIT, and meditation classes to the Irving community with our signature patented environmental controls.

All ALIVE Studios locations feature identical class offerings, immersive technology, and experienced instructors. Whether you're near Irving, Coppell, or the DFW airport area, you'll find the same transformative experience. New members can try a class with our introductory offer. Visit alivestudios.fit/locations for the full address and to book your first class.

Question 5

Where did the idea of ALIVE come from?

Accepted Answer

The idea for ALIVE was born from over 22 years of experience delivering high-quality group yoga, Pilates, barre, and fitness classes.

Key milestones:
- Founded by fitness industry veterans with 20+ years of combined experience
- First ALIVE Studios location opened in Plano, Texas in March 2022
- Built on the vision of creating a truly immersive fitness experience

Our team combines expertise in fitness instruction, content development, and customer service to deliver a unique studio experience.

Question 6

What is ALIVE?

Accepted Answer

ALIVE is a full sensory fitness experience utilizing video, sound, lighting, and patented heat and humidity environmental controls. Whether you're a beginner or long-term practitioner, each class has been carefully constructed with visual and audio elements to guide and progress your practice.

What you'll experience:
- Classes starting every 30 minutes throughout the day
- Immersive studio environments with floor-to-ceiling screens
- Heat and humidity designed to release tension and expand movement
- Three class formats: ALIVE Immersive (video/audio guided), Coached (instructor assists during immersive content), and Traditional teacher-led classes/workshops

Benefits: Strength, flexibility, cardiovascular health, weight management, emotional well-being, and a supportive community.

Our Vision: Movement is the feeling of freedom. When your body expresses freedom in union with mind and spirit, a magnificent atmosphere is born. Move with purpose. Bring your mind and body into the present to experience an extraordinary feeling of being in the here and now - feeling ALIVE. Inhale the present, exhale the past.

Question 7

How is ALIVE different than your traditional yoga studio?

Accepted Answer

ALIVE is distinct from a traditional yoga studio in a number of ways. Our delivery method allows us to offer classes every 30 minutes. To achieve this, we offer both coached and uncoached options. During coached classes, because they are enhanced with video and audio elements, the instructor is able to focus 100% of their attention on individualized student instruction. In a traditional setting 90% of an instructor's attention is consumed with generic instruction and demonstration.

Question 8

What are the studio hours?

Accepted Answer

ALIVE Studios typical operating hours:

Monday - Thursday: 4:30 AM - 10:00 PM
Friday: 4:30 AM - 8:00 PM
Saturday - Sunday: 7:00 AM - 8:00 PM

Hours may vary by location and for holidays. Check the class schedule for specific availability at your studio.

Question 9

What makes it a full sensory experience?

Accepted Answer

A full sensory experience is achieved when all the elements of the environment invite the practitioner to be fully in the moment, present in mind, body and life. By immersing your senses with carefully curated audio and visual elements, your senses work to optimize your experience.

Question 10

Who are the leaders at ALIVE?

Accepted Answer

ALIVE Studios is led by an experienced team:

- Brandon (CEO) – Fitness industry leader since 1992, driving ALIVE's vision and growth
- Wendy (Content Director) – Yoga instructor and fitness specialist with 20+ years experience, trained opera singer, and voice coach who hand-selects every posture and class element
- Jodie (Director of Operations) – Oversees daily studio operations
- Chelsea Wade (Customer Success Manager) – Leads our customer service team. Contact: service@t.alivestudios.fit or (469) 785-1071

Together, our team brings decades of experience to create the ALIVE experience.

Question 11

What are the benefits of ALIVE?

Accepted Answer

ALIVE delivers comprehensive fitness benefits across four key areas:

Physical Health:
- Strength, flexibility, and cardiovascular health
- Critical to increasing quality of life as you age

Weight Management:
- Calorie-burning workouts in our heated studios
- Naturally leads to better food decisions every day

Emotional Well-Being:
- Classes that provide physical and mental balance
- Improves your capacity to deal with stress
- Mindful movement practices to center your focus

Community:
- Meet peers who support your healthy habits
- Accountability partners to keep you in your practice
- A welcoming environment for all fitness levels

Question 12

How do ALIVE instructors work?

Accepted Answer

ALIVE instruction is distinct from a traditional studio in several ways:

Immersive Classes:
The majority of our classes are delivered through our one-of-a-kind blend of audio, video, and lighting - shown as 'ALIVE Immersive Experience Guided' on the schedule.

Coached Classes:
We offer classes with dedicated coach assistance, shown as '[Name] Coaching' on the schedule (e.g., 'Sarah Coaching'). During these coached classes:
- The video and audio elements handle generic instruction and demonstration
- Coaches can focus 100% of their attention on individualized student assistance
- Just one coached class is equivalent to 10 traditional instructor-led classes in terms of personal attention

Traditional Workshops:
We also offer traditional teacher-led workshops and special classes periodically.

Check our schedule page to find coached classes - look for '[Name] Coaching' in the instructor field.

Question 13

What makes ALIVE's heated environment different? What are your patented climate controls?

Accepted Answer

ALIVE studios use a patented dew point control system (US Patent 12,209,760, January 2025) invented by Brandon Hartsell and assigned to Alive Wellness and Fitness Group. This system was designed specifically for heated fitness environments like hot yoga.

The Problem with Traditional Systems:
Conventional climate systems use PID controllers that manage temperature and humidity independently. In a hot yoga environment, this creates a problem: as the room heats up (from radiant heat and body heat from practitioners), the dew point rises even if relative humidity stays constant. A high dew point creates that oppressive, sticky feeling where sweat pools on your skin instead of evaporating. When sweat can't evaporate, your body can't cool itself through perspiration—making the heat feel unbearable rather than therapeutic.

ALIVE's Solution - Direct Dew Point Control:
Our system controls the dew point directly by maintaining it within an 'operating dew point band' defined by minimum and maximum levels. The system continuously calculates actual dew point from real-time temperature and humidity sensor data.

How Dew Point Works (Example):
A dew point of 82.3°F can be achieved at multiple temperature/humidity combinations:
- 95.6°F with 65.8% humidity
- 98.6°F with 60% humidity
- 101.6°F with 54.8% humidity

This is why controlling dew point directly—rather than temperature and humidity separately—creates a more consistent, comfortable experience regardless of how many people are in class or how the temperature fluctuates.

Intelligent Multi-Stage Humidity Delivery:
The system uses a three-stage humidity delivery process:
- Stage 1: Base humidity rate when dew point drops into the operating band
- Stage 2: Increased rate when conditions continue declining
- Stage 3: Maximum rate when dew point falls below the minimum level

This graduated approach prevents overcorrection and maintains stability.

Smart 'Declining Condition' Detection:
The system doesn't just react to low readings—it detects trends. It samples conditions at two different frequencies (for example, every 5 seconds and every 30 seconds) and compares them to determine if dew point and humidity are actually declining. Humidity is only added when conditions are trending downward, not simply when they're below a threshold. This prevents unnecessary humidity addition and maintains optimal balance.

System Safety Checks:
Before initiating humidification, the system verifies:
- Supply duct temperature is sufficient
- Supply duct humidity is adequate
- Compressed air pressure is within range
- Water line pressure is sufficient
- Exhaust system is inactive (won't add humidity if exhaust would remove it)
- Airflow is active in the supply duct

Energy Efficiency:
Unlike systems that require air conditioning and dehumidification to manage conditions, our system maintains the optimal dew point band primarily through intelligent humidity addition, working with natural temperature fluctuation rather than fighting it.

What Members Experience:
- Heat that feels challenging but breathable—never oppressive
- Sweat evaporates properly, allowing natural body cooling
- Consistent environment throughout class regardless of attendance
- The therapeutic benefits of heat without the suffocating feeling
- A noticeably different experience compared to other heated studios

Technical Specifications:
- Temperature range: Designed for 80-100°F+ environments
- Real-time dew point calculation from temperature and humidity sensors
- Programmable setpoints (can be set locally or from remote location)
- Multi-studio central monitoring capability

Patent Details:
- US Patent Number: 12,209,760 B2
- Title: Method and Apparatus for Controlling Dew Point in an Interior Space
- Inventor: Brandon Hartsell, Dallas, TX
- Assignee: Alive Wellness and Fitness Group, LLC, Addison, TX
- Filed: August 26, 2022
- Granted: January 28, 2025
- Claims: 19 claims covering the method and control system

Question 14

I'm having trouble with the ALIVE app. What should I do?

Accepted Answer

If you're experiencing issues with the app, we have a brand new ALIVE app that may resolve your problems!

How to get the new app:
1. Look for the app download links at the bottom of any page on our website
2. Or download directly:
   - iPhone/iPad: Download from App Store
   - Android: Download from Google Play

Important: If you had the old app installed, please delete it first, then download the new Alive Fit app.

The new app offers:
- Improved performance and stability
- Better booking experience
- Updated design
- Bug fixes for common issues

If you continue to have problems after installing the new app, please contact us for assistance.

Question 15

How do I sign in with Google, Apple or Facebook if I registered with my email?

Accepted Answer

If your Google, Apple, or Facebook uses the same email as your Alive account:

Just tap "Continue with Google/Apple/Facebook" on the sign-in page — it will automatically connect to your existing account.

If your social account uses a different email:

You'll need to manually connect it:
1. Sign in at Sign In — enter your email and use your password or the code we send you
2. Go to your Account page
3. Under Connected accounts, click "+ Connect account"
4. Select Google, Apple, or Facebook and authorize access

Once connected, you can use the social sign-in buttons on the sign-in page. Your account stays the same — you're just adding a faster way to log in.

Question 16

My email isn't recognized when I try to sign in.

Accepted Answer

Make sure you're using the exact email address associated with your Alive account. As long as you sign in with this email, your account will be linked correctly.

What to expect when signing in:

- Returning users: Your information may already be pre-populated — just verify and continue.
- First-time sign-in on a new device: You may be asked to enter your first name, last name, phone number, or other details. This is normal and helps verify your identity.

Important: Entering this information does not create a new account. As long as you use your registered email address, everything will link back to your existing Alive account.

Still having trouble?

If you've tried multiple emails and can't find your account, you may need to create a new account or contact us.

Question 17

How do I reset my password?

Accepted Answer

If you have a password and forgot it:
1. Go to Sign In
2. Click "Forgot password?"
3. Enter your email address
4. Check your email for a verification code
5. Enter the code and create a new password

If you don't have a password yet:

If you signed up with Google, Apple, Facebook, or you're an existing Alive member, you may not have a password set. To add one:

1. Sign in at Sign In — you'll receive a code via email
2. Go to Profile → Security
3. Click "Set password"

Once set, you can use your password to sign in on both the app and website.

Question 18

I got a code instead of being asked for my password. Is this normal?

Accepted Answer

Yes, this is normal! How you sign in depends on how your account was created:

- Signed up with Google, Apple, or Facebook: You don't have a password — we send you a code instead. This is secure and expected.
- Existing Alive member: Your account may have been set up without a password. Just use the code we send you.
- Signed up with email and password: You'll be prompted for your password.

Want to use a password instead of codes? You can set one anytime:
1. Sign in at alivestudios.fit/sign-in using your code
2. Go to Profile → Security
3. Click "Set password"

Question 19

My account is locked. What do I do?

Accepted Answer

After multiple failed login attempts, your account may be temporarily locked for security. Wait about an hour and try again. If you're still locked out after waiting, use the "Forgot password?" option on the sign-in page to reset your password, which will also unlock your account. Contact our support team if you need immediate assistance.

Question 20

I didn't receive my verification email.

Accepted Answer

Check your spam or junk folder first. Verification emails are sent immediately but can sometimes be delayed. If you still can't find it after 10 minutes, try signing up again or contact support.

Question 21

I'm having trouble signing in. What browser fixes should I try?

Accepted Answer

If you're experiencing login issues, try these browser troubleshooting steps:

- Clear cache and cookies: This resolves most login issues
- Try a different browser: Chrome, Firefox, Safari, or Edge
- Disable browser extensions: Some extensions can interfere with login
- Enable JavaScript: Make sure JavaScript is enabled in your browser settings

If issues persist after trying these steps, contact our support team.

Question 22

How do I change my notification settings?

Accepted Answer

You can manage your communication preferences and notification settings:

1. Log in to your account
2. Visit the Notifications page
3. Adjust which types of notifications you receive
4. Choose how you receive them (email, SMS, etc.)

This is where you can opt in or out of text messages, promotional emails, class reminders, and other communications.

Question 23

The system says I already have an account

Accepted Answer

If you're trying to sign up but the system says you already have an account:

1. Log into your existing account at Sign In
2. If you forgot your password, click "Forgot password?" to reset it
3. Check if you used a different email address when you originally signed up

Still having trouble? Contact Chelsea Wade at service@t.alivestudios.fit who can help locate your account or resolve any duplicate issues.

Question 24

How do I cancel my membership?

Accepted Answer

You can cancel your membership online:

1. Go to the Membership page
2. Click "Manage" on your active membership
3. Select "Cancel Membership"
4. Follow the prompts to confirm

Your membership will remain active until the end of your current billing period.

Question 25

How do I change or upgrade my membership?

Accepted Answer

To change your membership plan:

1. Go to the Membership page
2. Click "Manage" on your active membership
3. Select "Change Membership"
4. Review the available plans — each option shows a financial breakdown including any change fees, a prorated credit for the unused portion of your current plan, and the net amount you'll pay (or receive as credit)
5. Choose your new plan, complete payment if needed, and confirm

Changes are processed right away — your current plan's remaining value is prorated and credited toward the new plan, so you're not paying double. The financial summary on the Change Membership screen shows you exactly what to expect before you confirm.

Question 26

Can I freeze or pause my membership?

Accepted Answer

Memberships cannot be frozen or paused. However, you can cancel your membership and receive store credit for any remaining value on your account. That store credit never expires and will be applied automatically when you're ready to rejoin.

How to cancel:
1. Go to the Membership page
2. Click "Manage" on your active membership
3. Select "Cancel Membership"
4. Follow the prompts to confirm

Your membership stays active until the end of your current billing period, and any store credit will be waiting for you when you come back.

Need help? Contact Chelsea Wade at service@t.alivestudios.fit or (469) 785-1071.

Question 27

How do I add class cards or class packs?

Accepted Answer

To purchase additional class cards:

1. Go to the Membership page
2. Click "Manage" on your active membership
3. Select "Add Class Cards"
4. Choose your pack size and complete the purchase

Class cards are added to your account immediately.

Question 28

Where can I view my membership contracts?

Accepted Answer

To view your signed agreements:

1. Go to the Membership page
2. Click "My Files & Contracts" in the top-right corner
3. Download or view any of your signed documents

All your membership agreements are stored here for reference.

Question 29

How much does a hot yoga membership cost?

Accepted Answer

ALIVE Studios offers several membership options to fit different budgets and practice frequencies. Our Trial Month lets you experience unlimited classes before committing, and monthly memberships provide unlimited access to all class types across all locations.

Membership pricing varies by plan type and commitment length. Visit our Membership page or contact any studio location for current pricing details. With unlimited classes starting every 30 minutes, most members find the per-class cost significantly lower than drop-in rates at other studios — especially when attending 3–5 times per week.

Question 30

Do you offer a trial membership?

Accepted Answer

Yes! Our Trial Month is the best way to experience ALIVE:

What's included:
- Unlimited classes for one full month
- Access to all class types (yoga, barre, pilates, meditation, workshops)
- Full studio amenities
- No commitment required

Pricing: Trial months are location-specific. Visit our Membership page or ask about pricing for your preferred studio.

After your trial: Your membership will continue at the regular monthly rate unless you cancel before the trial period ends. Cancel anytime through your Membership page.

The trial month gives you a real feel for the ALIVE experience - much better than a single class!

Question 31

Is a hot yoga membership worth it?

Accepted Answer

A hot yoga membership is worth it if you practice regularly — most members who attend 3 or more classes per week see significant physical and mental health improvements that far exceed the membership cost. The investment pays for itself through reduced stress, better sleep, weight management, and fewer healthcare expenses.

ALIVE Studios members consistently report life-changing results: weight loss of 20–35 pounds, elimination of chronic pain, improved athletic performance, and profound stress relief. Physician Michelle Shiller, DO notes: 'Hot yoga is the quintessential fundamental blend of balancing body/mind/spirit, and should be an integral component of any exercise regimen.' With classes every 30 minutes and unlimited access, your per-class cost drops with every visit. Start with a Trial Month to experience the value firsthand.

Question 32

Can I try a free class?

Accepted Answer

We occasionally offer promotional free classes, though our Trial Month is our standard recommendation for new guests.

Why we recommend the trial:
- Unlimited classes for a full month lets you truly experience ALIVE
- Try different class types to find your favorites
- Much better value than a single class
- No long-term commitment - cancel anytime before it ends

Free class promotions: Check our website, social media, or ask at the studio about any current free class offers.

Ready to start? Visit our Membership page to see trial pricing for your preferred location, or stop by the studio to learn about any current promotions!

Question 33

Am I eligible for the trial price?

Accepted Answer

The trial offer is typically limited to once per year, but our system automatically makes special offers based on your account history.

To check your eligibility:
1. Visit our trial page and enter your information
2. Check your Membership page for any special offers

If you're seeing a different price than expected, it may be because you've had a trial recently. However, you might still qualify for special 'comeback' pricing!

Question 34

Can I bring a friend to class?

Accepted Answer

We'd love to have you bring a friend!

Your friend will need to sign up for their own account and can choose from:
- Trial month - Unlimited classes for the introductory price (best value!)
- Drop-in rate - $30 per class for occasional visits

Visit our Membership page to see current trial pricing for your location.

Question 35

Can I add a family member to my membership?

Accepted Answer

Yes! You can add family members to your membership:

Cost: $49/month ($588/year) per additional family member added to your base membership.

How to add:
- Through your Membership page
- By contacting service@t.alivestudios.fit

Note: Only family members can be added to your membership. You can add them at any time.

Question 36

Can I share my class passes with a friend?

Accepted Answer

Class passes (5 Class Pass, 10 Class Pass, 20 Class Pass) can usually be shared!

Requirements:
- Your friend needs their own ALIVE account
- If they're new, we recommend starting with the trial month (best value!)

To request sharing: Submit a service ticket at service@t.alivestudios.fit with details about the passes you'd like to share.

Question 37

I was a previous member. Can I get special pricing?

Accepted Answer

Welcome back! As a returning member, you may have access to special 'comeback' pricing.

To check your options:
1. Log into your previous account at Sign In
2. Visit your Membership page to see available offers
3. Your account may show special pricing based on your history

Need help? If you have trouble accessing your account or have questions about available offers, contact Chelsea Wade at service@t.alivestudios.fit or (469) 785-1071.

Question 38

Is there a cancellation fee?

Accepted Answer

It depends on your membership type:

Month-to-Month (MTM): No cancellation fee. Just 30 days notice required.

Monthly (12-month commitment): An early cancellation fee may apply. The fee is the difference between your discounted rate and the month-to-month rate for the time you were a member—capped at the lesser of your remaining commitment or the rate difference. You're essentially just paying back the discount you received.

Yearly (paid upfront): No cash refunds, but you'll receive store credit for the remaining value to use in the future.

To see your specific fee: Go to your Membership page, find your membership, click Manage, then Cancel. The system will show any applicable fees before you confirm.

Question 39

How do I update my payment method?

Accepted Answer

To update your payment method:

1. Go to the Membership page
2. Click "Manage Payment Methods" in the top-right corner
3. Add a new card or update your existing payment information
4. Set the method as default

Changes take effect immediately for future charges.

Question 40

How do I leave a gratuity for staff?

Accepted Answer

You can tip instructors and staff directly from your Class History page!

How it works:
1. Go to your Class History
2. Find the class and click Tip Staff
3. Enter any amount between $1 - $100
4. Complete payment (store credit applies automatically if available)

Your gratuity goes directly to the staff who led that class.

Note: For ALIVE Immersive Experience guided classes, tips go to the front desk staff who supported your session.

Pro tip: If you want to tip multiple staff the same amount (e.g., $5 each for 3 classes), our payment processor may flag consecutive identical charges as potential fraud. To avoid this, purchase a gift card for the total amount, redeem it to your account, then tip each person using your store credit balance.

Question 41

Where can I view my payment history?

Accepted Answer

Your complete payment history is available on the Membership page. You can view past charges, payment dates, and download receipts for your records.

Question 42

I see an unexpected charge. What should I do?

Accepted Answer

If you see a charge you don't recognize:

1. Check your Membership page for recent purchases
2. Look for class card purchases or membership renewals
3. Review any family members who may share the account

Still can't identify the charge? Contact Chelsea Wade, our Customer Success Manager:
- Email: service@t.alivestudios.fit
- Phone: (469) 785-1071

We'll review your account and explain any charges.

Question 43

How does billing work for my membership?

Accepted Answer

Your membership is billed on the same date each month based on when you signed up:

- Monthly charges: Your membership fee is charged on your billing date
- Prorated adjustments: If you change your membership mid-cycle, you'll receive a prorated credit for the unused portion of your current plan, applied toward your new plan's cost
- Class pack purchases: One-time charges for class packs appear immediately
- Store credit: If you have store credit, it will be applied automatically to your next charge

Question 44

Why did my membership rate change?

Accepted Answer

Membership rates may change for several reasons:

- Promotional rate ended: Introductory or promotional pricing has a set duration
- Plan change: You upgraded or changed your membership type
- Annual rate adjustment: Standard rate updates (advance notice is always provided)

Need clarification? Contact Chelsea Wade, our Customer Success Manager:
- Email: service@t.alivestudios.fit
- Phone: (469) 785-1071

We're happy to review your account and explain any rate changes.

Question 45

How do I request a refund or credit?

Accepted Answer

If you'd like to request an account credit, please reach out to our Customer Success team with a few details about your situation:

- Email: service@t.alivestudios.fit
- Phone: (469) 785-1071

What to include:
- Your account email
- The charge in question
- A brief reason for your request

Our team will review your request and get back to you within 24 business hours. If approved, returns are issued as studio credit, which can be used toward future classes or memberships. Credit eligibility depends on your membership type and the specific circumstances.

In the rare case of a billing error on our end, our team will work with you to make it right, which may include a direct refund.

Question 46

Why was I charged after canceling?

Accepted Answer

This is likely related to our 30-day notice requirement for cancellations.

How it works:
- Cancellations require 30 days notice
- You may see one more billing cycle charge after requesting cancellation
- Your membership remains active until the end of this billing period

Trial cancellations: During your trial month, you can cancel anytime with no additional charges.

Need clarification? Contact Chelsea Wade at service@t.alivestudios.fit or (469) 785-1071 - she can review your specific account and explain any charges.

Question 47

How do I purchase a gift card?

Accepted Answer

Gift cards can be purchased on our Gift Cards page. Choose your amount, add a personal message, and select delivery method (email or print). Gift cards are delivered instantly via email or can be printed at home.

Question 48

How do I redeem a gift card?

Accepted Answer

To redeem a gift card:

1. Go to the Gift Cards page
2. Click "Redeem Gift Card"
3. Enter your gift card code
4. The balance will be applied to your account

You can use your gift card balance for memberships, class packs, or retail purchases.

Question 49

How do I check my gift card balance?

Accepted Answer

Gift cards become store credit once redeemed. To check your balance:

1. If you haven't redeemed yet: Go to the Gift Cards page, enter your gift card code in the "Redeem a Gift Card" section, and redeem it
2. Once redeemed: Your store credit balance is displayed in the upper right of the Gift Cards page or Membership page

You must be logged in to see your store credit balance. Store credit is automatically applied to your next purchase.

Question 50

Do gift cards expire?

Accepted Answer

No, ALIVE Studios gift cards never expire. Use your balance whenever you're ready.

Question 51

What amounts can I purchase?

Accepted Answer

Choose from preset amounts ($25, $50, $100, $200) or enter a custom amount between $10 and $1,200.

Question 52

How does the recipient receive their gift card?

Accepted Answer

You can send the gift card via email, SMS, or copy a direct link to share however you'd like. The recipient clicks the link to redeem the gift card to their account.

Question 53

What can I use a gift card for?

Accepted Answer

Gift cards can be used for any purchase at ALIVE Studios including trial months, class passes, memberships, and monthly auto-debit plans.

Question 54

Can I use a gift card for part of a purchase?

Accepted Answer

Yes! When you redeem a gift card, the balance is added to your account as store credit. Any remaining balance after a purchase stays in your account for future use.

Question 55

How do I revoke a gift card I sent?

Accepted Answer

If you need to cancel a gift card you've sent, simply redeem it to your own account before the recipient does. You can then use your store credit to purchase a new gift card for someone else.

Question 56

I lost my gift card code. What do I do?

Accepted Answer

Check your email for the original purchase confirmation which contains the gift card code. If you still can't find it, contact our support team for assistance.

Question 57

My gift card code isn't working. What should I do?

Accepted Answer

First, verify the code hasn't already been redeemed by checking your gift card history. If the issue persists, contact our support team with your gift card details.

Question 58

How do I prepare for my first class?

Accepted Answer

Before You Arrive:

Timing: Please arrive 15 minutes before your first class. After your first visit, 5 minutes early is enough to pick a spot and set up.

Hydration: Stay hydrated throughout the day (don't chug water right before class). For morning classes, hydrate before bed and on your way in.

Nutrition: Eat something light about an hour before class for energy.

What We Provide: Sanitized mat and fresh towel - just bring a water bottle!

What to Wear: Moisture-wicking, lightweight clothes that allow movement. Avoid cotton (it absorbs sweat and gets heavy). Thinner, silkier fabrics dry quickly.

---

When You Arrive:

1. Check in at the front desk (staff will greet you and hand you a towel)
2. Store your phone, keys, and wallet in a locker
3. Leave shoes in the locker room or by the studio door
4. Grab a mat and place it on one of the floor markers
5. Lay your towel on top and relax until class begins

Late Arrival: Entry is allowed during the 3-minute intro, but not once class content begins.

You can also check in ahead of time on our schedule page or mobile app.

Question 59

Which classes are good for beginners?

Accepted Answer

ALIVE is absolutely suitable for beginners! All of our classes can be scaled up or down to accommodate different fitness levels.

Recommended for first-timers:
- Atom - Great introduction to the ALIVE experience
- Electron - Accessible for all levels
- Glow - Popular with newcomers

These classes are particularly beginner-friendly, but don't feel limited - any class can work for you. Our coached classes are especially helpful when starting out, as instructors can provide personalized guidance.

As with any exercise program, we recommend checking with your doctor before starting. View class descriptions and schedules on our schedule page.

Question 60

How long are the classes?

Accepted Answer

Standard classes: Most classes are 1 hour. Some are 45 minutes (noted in the class title).

FLUX classes: These consist of 3 segments of 15 minutes each. You're welcome to enter and exit between segments - perfect for a quick workout or if you're short on time.

View our full schedule and class descriptions on the schedule page.

Question 61

Do I need to register for class in advance?

Accepted Answer

We recommend registering ahead of time through our schedule page, but it's not required.

If a class is full: You'll need to select a different time. We have a waitlist for the rare occasion a class fills up.

Walk-ins welcome: If there's space available, you can join without pre-registration.

You can also check in ahead of time using our mobile app.

Question 62

What types of classes does ALIVE Studios offer?

Accepted Answer

ALIVE Studios offers hot yoga, flow yoga, barre, Pilates, HIIT, and meditation — all in heated, immersive environments with floor-to-ceiling video, curated sound, and patented temperature controls. We have over a dozen unique class formats to match every fitness level and goal.

By category:
- Hot Yoga: Atom, Photon, Big Bang — deep stretching and detox in 98–105°F heat
- Flow Yoga: Electron, Glow, Wave, Aura — fluid movement in moderate warmth (85–92°F)
- Barre, Fitness & Pilates: Gravity, Nucleus, Spark, Universe — strength and toning
- Meditation: Integrated into classes and available as dedicated sessions

Classes run every 30 minutes throughout the day. View all class descriptions and temperatures at alivestudios.fit/classes.

Question 63

Is there an age limit for classes?

Accepted Answer

Participants must be 16 years of age or older unless supervised by a parent or legal guardian at all times.

Question 64

Is hot yoga good for weight loss?

Accepted Answer

Yes, hot yoga is highly effective for weight loss. The heated environment (95–105°F) elevates your heart rate, increasing calorie burn to 330–460 calories per session. Many ALIVE Studios members report losing 20–35 pounds within their first few months of regular practice, with 3–5 sessions per week producing the best results.

Beyond calorie burn, the heat naturally reduces food cravings and promotes healthier eating habits. Members consistently report shifting to lighter, more nutritious diets without conscious effort. Combined with improved muscle tone, metabolism, and the detoxifying effects of deep sweating, hot yoga provides a comprehensive, sustainable approach to weight management that goes far beyond a typical workout. Explore our class offerings to find the best fit for your weight-loss goals.

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